Responsible Gaming at 96bet
We believe gambling should always be enjoyable and within your control. Explore our tools and guidelines designed to keep your experience safe, balanced, and fun.
Our Commitment to Responsible Gaming
At 96bet, we are deeply committed to providing a safe, transparent, and responsible gaming environment for all players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. We understand that for the vast majority of our players, betting is a form of entertainment; a chance to enjoy cricket matches, live casino tables, and exciting crash games. However, we also recognize that gambling can become problematic for some individuals, and we take that responsibility seriously.
Our platform strictly enforces a minimum age requirement of 21 years. No player under the age of 21 is permitted to register, deposit, or place bets on 96bet. We actively deploy age-verification measures and encourage parents and guardians to use parental-control tools to prevent underage access to gambling platforms.
Gambling should never be viewed as a method to earn income, solve financial problems, or recover money that has already been lost. If you ever feel that betting is negatively impacting your finances, relationships, or mental well-being, please use the support tools available on this page or contact our 24/7 support team immediately.
Responsible Gaming Tools
Know Your Limits — Healthy Gambling Habits
Keeping gambling enjoyable requires self-awareness and discipline. Here are the core habits that responsible players at 96bet practise every time they play:
- Set a fixed budget before you start playing and never exceed it, regardless of wins or losses.
- Never chase losses. Accepting a loss and stopping is always the smarter decision.
- Gamble only with money you can afford to lose — never with rent, food, or family funds.
- Take regular breaks during sessions. Sustained sessions impair decision-making and increase impulsive betting.
- Balance gambling with other leisure activities. Betting should be one of many hobbies, not the only one.
- Never gamble while stressed, tired, or under the influence of alcohol or substances.
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise in yourself. Being honest about the following warning signs is the first step toward regaining control:
Self-Exclusion Programme
96bet offers a robust self-exclusion programme for players who feel they need a longer break from gambling. When you request self-exclusion, your account is immediately suspended for your chosen period — options range from 6 months up to 5 years, or indefinitely on request. During the exclusion period, you will not be able to log in, place bets, make deposits, or receive bonus or promotional offers from 96bet.
To activate self-exclusion, contact our support team via live chat or email. Requests are processed within 24 hours, and the exclusion becomes active on the same day it is confirmed. We strongly encourage players experiencing problem gambling to use this tool without hesitation — your long-term well-being matters far more to us than any single bet.
Deposit Limits & Time-Out Features
96bet lets you set personal deposit limits on a daily, weekly, or monthly basis. Once a limit is reached, no further deposits will be accepted until the cooling-off period resets. Lowering a limit takes effect immediately; raising a limit is subject to a 7-day review period to prevent impulsive decisions. You can manage your deposit limits directly through your account settings or by contacting our support team. Deposits are processed via bKash, Nagad, Rocket, Upay, Visa, and Mastercard — all common payment methods used by Bangladeshi players.
The time-out feature allows you to pause your account for a short, defined period — 24 hours, 3 days, 7 days, or 30 days — without permanently closing it. During a time-out, your account is frozen and you cannot place bets or make deposits. This is an ideal option for players who feel they simply need a short cooling-off period rather than a full self-exclusion.
Get Support — You Are Not Alone
If you or someone you know is struggling with gambling-related issues, please reach out immediately. Our trained support team is available 24 hours a day, 7 days a week, in both English and Bangla. We will listen without judgment and guide you toward the right resources and tools. Average response time is under 2 minutes via live chat.