Privacy Policy

At 96bet, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our platform at 96bet.lat. We are committed to handling all data with the highest standards of care, transparency, and accountability expected by our users across Bangladesh.

By creating an account or continuing to use 96bet, you agree to the terms described in this Privacy Policy. We encourage you to read this document carefully. If you have questions or concerns about how your data is handled, please contact our support team at any time.

Our Privacy Commitments

1. Information We Collect

Personal Information You Provide

When you register an account, make deposits, request withdrawals, or contact our support team, we may collect the following personal information:

• Full name and date of birth
• Email address and phone number
• Residential address (city and district, e.g. Dhaka, Chittagong, Sylhet, Khulna)
• Payment account details for bKash, Nagad, Rocket, Upay, or bank account numbers for transaction processing
• National identification details where required for account verification (KYC compliance)

Information Collected Automatically

When you browse or use 96bet, our systems automatically record certain technical data to improve your experience and maintain platform security:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, session duration, click patterns, and betting activity logs

2. How We Use Your Information

96bet uses your personal data strictly for legitimate operational and compliance purposes. Specifically, we use your information to:

• Create and manage your 96bet account and verify your identity
• Process deposits, withdrawals, and transaction records via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Provide responsive customer support in English and Bangla, 24 hours a day, 7 days a week
• Detect, prevent, and investigate fraudulent activity, money laundering, or other policy violations
• Send account notifications, security alerts, and promotional communications you have opted into
• Improve platform performance, personalize content, and develop new features for Bangladesh players

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity — processing required to fulfill the terms of service you agreed to upon registration
• Legal obligation — compliance with applicable anti-money laundering (AML), know your customer (KYC), and responsible gaming regulations
• Legitimate interests — fraud prevention, platform security, and improving service quality for all users
• Consent — where you have explicitly agreed to receive marketing communications or participate in optional data programs

4. Sharing of Your Information

96bet does not sell or rent your personal data. We may share your information only in the following limited circumstances:

• Payment processors — bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive only the data necessary to complete your transactions securely
• Game technology providers — studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive session and gameplay data to power their games
• Regulatory and law enforcement authorities — where required by applicable law or in response to a valid legal request, we may disclose personal data as legally obligated
• Business successors — in the event of a merger, acquisition, or asset transfer, personal data may be transferred to a successor entity under equivalent privacy protections

All third parties with whom we share data are contractually required to maintain appropriate security measures and to use your information only for the specified purpose.

5. Cookies and Tracking Technologies

96bet uses cookies and similar tracking technologies to operate the platform, personalize your experience, and gather analytical data about site usage. By using 96bet, you consent to our use of cookies as described below.

Essential Cookies

These cookies are required for the platform to function. They maintain your login session, remember your language preference, and ensure the security of your account. You cannot opt out of essential cookies while using 96bet.

Analytics Cookies

We use analytics cookies to understand how users navigate 96bet, which games are most popular, and how we can improve the overall experience. This data is aggregated and cannot identify you individually.

Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings at any time. However, please be aware that disabling certain cookies may affect the functionality of the 96bet platform and your overall gaming experience.

6. Data Security

96bet employs a comprehensive range of technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our platform uses SSL (Secure Sockets Layer) encryption on all data transmissions, and access to sensitive account information is restricted to authorized personnel only.

Despite our best efforts, no online platform can guarantee absolute security. We recommend that you use a strong, unique password for your 96bet account, do not share your login credentials with anyone, and contact our support team immediately if you suspect any unauthorized access to your account.

7. Data Retention

We retain your personal information for as long as your account remains active or as necessary to fulfill the purposes described in this Privacy Policy. Specifically, transaction records and identity verification documents are retained for a minimum period required by applicable regulatory and AML compliance obligations.

Once data is no longer required, we securely delete or anonymize it. You may request early deletion of your personal data by contacting our support team, subject to our legal obligations to retain certain records.

8. Your Rights

As a 96bet user, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected]:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of any inaccurate or incomplete information
• Right to erasure — request deletion of your personal data, subject to our legal obligations
• Right to restriction — request that we limit how we use your data in certain circumstances
• Right to data portability — request that we transfer your data to another service provider in a structured, machine-readable format
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing your request to protect your account security.

9. Age Restriction

96bet is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If you are a parent or guardian and believe a minor has created an account on our platform, please contact us immediately at [email protected] so we can take appropriate action, including account closure and data deletion.

21+ only. By registering on 96bet, you confirm that you are of legal gambling age in your jurisdiction and that all information you provide is accurate and truthful.

10. Third-Party Links

Our platform may occasionally reference third-party services such as payment partners or game providers. Please be aware that 96bet is not responsible for the privacy practices of external websites or services. We encourage you to review the privacy policies of any third-party service you interact with. This Privacy Policy applies solely to information collected and processed by 96bet.

11. Changes to This Privacy Policy

96bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of 96bet following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how 96bet handles your personal data, please do not hesitate to reach out to our support team. We are available 24/7 in both English and Bangla and typically respond within 2 minutes.

Email: [email protected] — Support is available 24 hours a day, 7 days a week, in English and Bangla. Average response time under 2 minutes.